1. Multiple Languages
We support customers in more than one language, 24 hours a day, 365 days a year, using skilled manpower and services. We assume responsibility, all ensuring that your customers are pleased with the work.
2. Top-notch Service
We guarantee top-notch service from highly trained personnel. Our skilled professionals employ the most up-to-date technologies, resulting in increased efficiency and productivity.
3. Quality Services at Optimal Prices
High-quality services are provided at lower costs than the industry standard. We can assist you in enhancing productivity and reducing expenses considerably. We ensure that our clients have a stronger market position and perhaps a competitive advantage.
4. More Stability and Security
We firmly believe that the work is more stable and secure with skilled and trained workforce. We have an extremely skilled and motivated team dedicated to showcasing themselves in a structured environment. We provide jobs while saving resources and expenses, allowing you to enhance profitability.
5. Scalable services
Our services are designed to lower your operational costs so you can focus on growing your business. During peak business seasons, you can choose to raise or decrease the quantity of work outsourced to meet your demands. This technique makes the most of every dollar spent on customer service.
6. Fastest FRT
For all requirements, we have the fastest first response time. Our experts are trained to handle incoming and outgoing calls to support the growing demand of processes. Our teams help you save time and eliminate administrative costs, allowing you to focus on primary duties that your clients want, saving you time and money.
7. Designated Team
Every project has a designated team leader who is skilled and knowledgeable. We believe that our work is primarily high-quality, where we ensure top-notch service for both inbound and outbound work to provide our clients. When sourcing your service from someone who is knowledgeable in a certain field, productivity rises.
Our Data set
- Attrition rate – 1%
“We don’t just retain clients; we build lasting partnerships.”
Our exceptional customer service and unwavering support keep our clients coming back, making us a trusted partner for the long haul.
- Positive CSAT – 50%
“Your satisfaction is our top priority.”
With a culture of constant improvement and a focus on delighting our clients, we consistently achieve high customer satisfaction levels.
- Maximum Resolution Time – 10 mins
“We fix problems before they become frustrations.”
By resolving customer issues quickly and efficiently, we ensure satisfaction remains high and churn stays low.
- Service Level Agreement (SLA) – 100%
“We keep our promises, every single time.”
Our commitment to excellence means we always deliver on what we promise, ensuring trust and reliability in every interaction.
- First Call Resolution (FCR) Rate – 80%
“Solving problems in the first go, so your customers leave happy.”
We aim to resolve most issues during the very first interaction, showcasing our dedication to genuine, efficient support.
- Cost Reduction – Up to 50%
“Spend less, achieve more.”
By partnering with us, you can save up to ₹10,000 per associate per month. Let us streamline your processes and handle the operations, so you can focus on scaling your business.
- High Accuracy and Top Quality
“Precision and quality—every single time.”
Through continuous feedback and monitoring, we ensure our team delivers work that stands out for its accuracy and unmatched quality.
- Top-Quality Content
“Trusted by industry leaders to deliver exceptional content.”
We’re proud content partners to Magicpin, Leap Finance, Leverage Edu, Beyond Food, SIG Overseas, and many more. Our work speaks for itself.
- Ownership, Frugality, and Curiosity
“Our team takes ownership of your success.”
Our associates are trained to own their work end-to-end. As your economical and adaptable partner, MFS Services supports your growth with a team that’s resourceful, reliable, and relentlessly curious.